Last Updated: January 1, 2025
1. Introduction
Welcome to the Aura & Bloom Spa ("we," "us," or "our") Privacy Policy. This document outlines our deep commitment to protecting the privacy of our cherished guests. It details what personal information we collect to provide our wellness services, how we use and safeguard that information, and your rights concerning your data. Your trust is the foundation of our tranquil sanctuary, and we handle all information with the utmost care, confidentiality, and respect for your well-being.
2. Information We Collect
To provide you with a safe, personalized, and seamless spa experience, we collect the following types of information:
- Personal Contact Information: When you book an appointment or purchase a gift card, we collect your name, email address, and phone number to manage your booking and communicate with you.
- Health & Wellness Information: To ensure your safety and customize your treatment, we may ask for relevant health information, such as allergies, skin sensitivities, medical conditions, or pregnancy status. This information is treated as strictly confidential.
- Payment Information: We collect payment details, such as credit card information, to process bookings, purchases, and gift cards. This data is handled securely through our compliant payment processing partners.
- Gift Recipient Information: If you purchase a gift card for someone else, we collect the recipient's name and contact details for delivery purposes.
- Information from Website Visitors: When you use our website, we may collect information you submit via contact forms. We also automatically collect technical data like your IP address to analyze site performance and ensure security.
3. How We Use Your Information
Your data is used exclusively to provide and enhance your wellness experience with us.
- To Provide and Customize Wellness Services: Your health information allows our therapists to tailor treatments to your specific needs, ensuring a safe and effective experience.
- To Manage Your Bookings: We use your contact information to send appointment confirmations, reminders, and important updates regarding your visit.
- To Process Transactions: Your payment information is used to securely process payments for services and products.
- For Your Health and Safety: We maintain a confidential record of your preferences and health notes to ensure continuity of care and safety on subsequent visits.
- For Marketing Communications: With your explicit consent, we may use your email to send newsletters about special offers, new treatments, and wellness tips. You can unsubscribe at any time.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. Your data is shared only with trusted partners under strict confidentiality agreements to facilitate our services:
- With Third-Party Service Providers: We share necessary data with trusted partners who help us operate, such as our booking software provider and secure payment gateway. They are contractually obligated to protect your data.
- For Legal Compliance: We may disclose information if required by law, such as to comply with a court order or to protect the rights, property, or safety of Aura & Bloom Spa, our guests, or others.
- Confidentiality of Health Information: Your specific health and wellness information is accessible only by our trained therapists and is never shared for marketing purposes.
5. Data Security
Protecting your personal information is fundamental to our mission. We implement robust technical and organizational security measures, including SSL/TLS encryption across our website, a secure booking and client management system, and strict internal data access policies. Access to sensitive information is strictly limited to authorized personnel who require it to provide you with exceptional care.
6. Your Data Protection Rights
You have the right to access, review, and request correction or deletion of your personal data, subject to our legal obligations to maintain certain records. To exercise your rights, please contact us directly using the information below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our commitment to your privacy, please do not hesitate to reach out to us.
Aura & Bloom Spa
123 Serenity Lane
Tranquil City, ST 12345